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The urgency problem in B2B startups
CEO Briefing #29

The urgency problem in B2B startups

The urgency problem in B2B startups
Short answer

Many B2B startups fail to sell because buyers see their solution as a nice-to-have, with no immediate urgency to pay. VCs know this and will challenge founders on how urgent the problem is. Urgent problems lead to painful losses if unsolved, ideally with measurable outcomes, such as compliance rules or a lack of talent.

I’m investing in Future of Work and Learning startups. One of the most fundamental problems of the majority of B2B startups in the learning space is that employers perceive their solutions as „nice-to-haves”:

The employers don’t feel the immediate urgency to solve the problem these startups are tackling.

A popular example: When you ask corporates, most of them will agree that their leaders are not trained well enough in leadership skills. They will even admit that they could unlock a lot of potential when training their leaders better.

But when it comes to spending money on startups with leadership training solutions, things change quickly: The problem is most often not pressing enough to get it into the top priorities list for budget allocation. And the other problem is that it’s hard to measure the impact of measures and solutions.

This is a common issue in all sorts of upskilling. Same with coaching – we all know that actually everyone needs a personal coach. But the effects of paying a personal coach for an employee are for most companies not tangible enough to perceive it as an urgent problem to solve and pay for.

Unfortunately, this is not an issue exclusive to the Future of Work and Learning space. It’s one of the most common underlying sales problems in many B2B areas.

And VCs know this. This is why they will challenge you on how urgent the problem your solution solves is for your buyer.

It can quickly turn into a make or break of your case – not only for your fundraising but your very core business.

Be prepared for VCs challenging you on the urgency dimension. As long as you can reasonably defend it, try your best to show why the problem you’re solving is so urgent. And why it will then lead to a high willingness to pay.

Urgent problems are often those that will lead to painful losses; losses that hurt a lot if someone can’t find a solution quickly. And ideally, you can measure the outcomes.

Think of an industry where you need to fulfill certain compliance rules. If you don’t fulfill them, you simply can’t operate. That’s urgency where a solution to fulfill those rules as quickly as possible will be in a great position. And most often, you can measure compliance-related outcomes; which is great, too.

Or think of another industry where companies can’t serve their customers anymore because they can’t find talent. That’s a very urgent problem.

As a founder, I’ve worked on too many ideas that were perceived as nice-to-haves, leading to existential risks for the business.

If you can’t argue reasonably why your solution is solving an urgent problem that comes with a high willingness to pay for a solution, then I would advice you to think about opportunities to narrow down or pivot your solution and/or your value proposition towards solving more urgent problems.

It’s very urgent, for your fundraising as well as your core business.

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Episode page with show notes on id.vc

Frequently asked questions

Why do VCs ask how urgent the problem is?

Because many B2B startups solve problems that buyers see as nice-to-haves. If the buyer does not feel immediate urgency, the problem rarely gets budget, which can make or break both the fundraising and the core business.

What makes a problem urgent for a B2B buyer?

Urgent problems are often those that lead to painful losses if no solution is found quickly. Ideally, the outcomes of solving them can be measured.

What are examples of urgent B2B problems?

Compliance rules a company must fulfill to be allowed to operate, or companies that can no longer serve their customers because they cannot find talent.

Why do leadership training and coaching startups struggle to sell?

Most corporates agree their leaders need better training, but the problem is rarely pressing enough to reach the top of the budget list, and the impact is hard to measure.

What should a founder do if the problem is not urgent?

Think about narrowing down or pivoting the solution or the value proposition towards solving more urgent problems that come with a high willingness to pay.

Iskender Dirik
About the author

Iskender Dirik

CEO advisor for fundraising, exits and executive branding. Venture Partner at EQT Ventures, previously led the global Gen AI practice at Samsung NEXT and was Managing Director of Microsoft ScaleUp. Host of DEALMACHER, the podcast with the dealmakers who sat at the table when big capital moved.

EQT VenturesSamsung NEXTMicrosoft ScaleUp
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